Apple store impressed me yesterday
It feels like I got a bit lucky perhaps, but the folks at the Genius Bar at the Boulder, CO 29th st Apple Store earned rockstar status yesterday.
My MBP started acting strange on Saturday morning out of no where. The keyboard and trackpad started intermittently repsonding, or not responding at all. I even got two kernel panics after hitting keys repeatedly. It was pretty odd and I figured it was a firmware problem so I rebooted a few times, zapped the PRAM, etc. Nothing worked so I gave up for a few hours.
I managed to get a 3PM Genius Bar appt and within 20 minutes of sitting down we figured out it was either hardware or firmware but the firmware could not be upgraded or flashed cause it was already up to date. I left the laptop with them and they replaced my top deck (the top of the laptop that has the trackpad built in). Luckily they had a spare at the store…and the root problem wasn’t the keyboard (which they didn’t have in stock).
I got a call around 7pm that it was fixed. Same day fix, a few hours really. The person I was working with knew I couldn’t be w/o this ‘puter for even a day so she made it happen. Cost me $0 since the MBP is under warranty.
As a bonus, I brought in my leopard DVD which wasn’t reading properly in a few machines and they replaced the DVD with new media w/o hassle.
Awesomeness…
3 months ago